General enquiries
KONE has service centers and sales offices across Australia and New Zealand.
For general enquiries, account information and invoicing-related questions, please contact your local branch office.
How can we help you?
KONE has service centers and sales offices across Australia and New Zealand.
For general enquiries, account information and invoicing-related questions, please contact your local branch office.
To report an emergency such as passenger entrapment or report critical equipment issues and disruptions, please contact KONE's 24/7 Customer Care Centre
Australia: 1300 362 022
New Zealand: 0800 775 663
Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.
Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.
You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.
KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.
With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
Contact your local KONE representative to find out more.
Real-time maintenance info at your fingertips
KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.
With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.
You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible to discuss your needs.