Maintenance and service

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Tailor Your Maintenance Services

What’s important to you when it comes to maintaining and servicing your equipment? We have redesigned the way we offer our services to match your equipment’s needs and requirements.

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Essentials

Are there essential activities that need to be carried out to comply with legislation? We can cover all basic maintenance tasks to ensure compliance and increase the lifecycle of your equipment.

What can I choose

  • Service visits based on usage
  • Choose when we come
  • Advance booking of visits

Maintenance and service

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Performance

Is optimising performance a key requirement for your building? We have options to ensure you get the most out of your equipment.

What can I choose

  • Availability guarantees
  • 24/7 Connected Services
  • Asset management

Maintenance and service

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Repairs and breakdowns

Do you want to increase the uptime of your equipment? Our offering covers a range of options designed to provide peace of mind.

What can I choose

  • Callout coverage
  • Varied levels of repair coverage
  • Response times and service hours

Maintenance and service

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Communication and interactions

Do you need to stay up to date on the status of your equipment? We have a range of online tools to keep you informed, no matter where you are.

What can I choose

  • Contract management
  • KONE Online™
  • KONE Mobile™
Want to know more? Contact us

Why Choose KONE?

CUSTOMISED PLAN FOR YOUR EQUIPMENT

Our wide range of maintenance services will match your needs. Instead of fixed service packages, you can choose to include the service elements you feel suits you the best.

PROFESSIONAL SERVICE WHENEVER YOU NEED IT

The KONE Customer Care Center provides you and your end users with 24/7 support for any equipment-related issues and can dispatch a service technician to resolve your problem.

EXPERT HELP FROM SKILLED TECHNICIANS

Our service technicians are dedicated and highly trained professionals who keep your elevators, escalators, and doors working smoothly and safely and are backed by local and global technical experts.

How we serve you

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“I need reliable equipment that has a long lifetime.”

We work with you to create an individual maintenance plan for your equipment, based on your needs as well as technical information from the equipment usage data.

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“If there's a break down, I want it running again as soon as possible.”

With the most commonly used spares carried in our vans and 24 hour parts delivery, we are well placed to get your equipment back up and running quickly with minimal disruption.

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“I want to know what’s going on, no matter where I am.”

With our digital tools, you are kept up to date on all maintenance work, including what work has been carried out and how the service has been delivered.

Want to know more? Contact us

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KONE Corporation Finland, KONE Oyj, Keilasatama 3, P.O. Box 7, Espoo, 02150, Finland