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3 PEOPLE FLOW |
CUSTOMER CARE
KONE shapes its business
according to customer feedback.
INNOVATIONS
KONE Polaris™ 500 offers a
new user interface for smaller
elevator groups.
STRATEGIC PARTNER KONE tailored
its maintenance programs to the specific
requirements of the Hilton Worldwide hotels.
PEOPLE FLOW DAY
Accessibility is the theme of
this year’s People Flow Day.
RESPONSIBILITY There is no finer way
to ensure great customer service than by
appreciating your employees.
REFERENCE CASE The Shard of Glass will
revamp London’s skyline to the 21st century.
CUSTOMER EXPERIENCE In order to achieve
the best results, companies should measure and
manage customer satisfaction systematically. 6 12
20 14
10 18 23
People Flow is KONE’s stakeholder magazine. KONE Corporation, Keilasatama 3, P.O. Box 7, FI-02150 Espoo, Finland, +358 204 751,
Editor-In-Chief: Liisa Kivelä Editorial Board: Liisa Kivelä, Anne Korkiakoski, Charlotta Korkman, Inka Leisio, Katri Paalanen, Kaisa Pekkala
Published By: Sanoma Magazines Finland, Custom Publishing, +358 9 1201, , Matti Lintulahti, Acting Director
Editorial Staff: Kimmo Holappa, Managing Editor; Tytti Mård, Producer; Laura Laamanen, Graphic Designer Reprographics: Tuukka Palmio
Cover Photo: KONE Printed By: Kirjapaino Uusimaa, Porvoo ISSN 1798-4246
Orders, addresses, feedback and story ideas:
CONTENTS 2/2011
N
ORDIC ECOL ABEL
441 763Printed matter